If our site’s tracking says your order was delivered but you still haven’t received it, look up your tracking number on the USPS site for confirmation. 

If the carrier site’s tracking also says your order was delivered, try checking with your neighbors and looking outside your home to see if it’s hidden somewhere. If you can’t find it, email us with your original shipping address and an alternate shipping address so we can send a replacement.

If the carrier site’s tracking hasn’t been updated for several days, email us with your original shipping address so we can look into it and send a replacement if necessary.

Please contact us at [email protected] and we will work to correct the problem as soon as possible.

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.